Customer Service

Product

Emergency Lifeline has been in the business of providing earthquake and disaster preparedness products for over 38 years. In addition, the product line has been expanded to include products for industrial safety, OSHA and ADA compliance, and disaster relief.

Emergency Lifeline Customers

Since 1985, Emergency Lifeline has serviced thousands of corporations, government agencies, schools, families, and individuals in California, the New Madrid earthquake zone, the Pacific Northwest, and elsewhere in the U.S. and overseas.

Pricing

Price protection guarantee. Because EmergencyLifeline.com is one of the largest distributors of disaster preparedness products we are able to purchase and stock large quantities allowing us to pass cost savings to our customers.

Shipping

All products at EmergencyLifeline.com are shipped as quickly as possible. Most in stock, credit approved orders received before 2:00 pm PST ship same day. Customers who are concerned about meeting deadlines should contact a Service/Sales representative. Please call a Service/Sale Representative for availability. Once your order is shipped, a confirmation email will be sent to you with your tracking number. This will allow you to track your package all the way to your front door.

Guarantee

30 Day total satisfaction policy. In the event that your order does not meet your needs, we will gladly give you a full refund (minus shipping and handling costs). Please receive a Return Authorization (RA) number prior to returning your package(s). *All sales are final for custom orders, such as custom tops, and custom graphics.

Payment

EmergencyLifeline.com may begin processing orders immediately upon verification that payment has been received. You may submit payment online via credit card or debit card. At the point of Submitting your Order over the internet, you authorize emergencylifeline.com to send your information (billing and credit card), as encrypted data to be processed by Authorize.net, our billing gateway. Your account is authorized and approved for the amount of the transaction. The amount of the transaction is not captured by authorize.net at the time purchase. Your credit card will be manuualy charged by emergencylifeline.com at the time your order is shipped.

Return Policy

EmergencyLifeline.com goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, EmergencyLifeline.com has a simple return policy. We want you to be happy with your purchase. Returns cannot be processed without first receiving a Return Authorization (RA) number from EmergencyLifeline.com. We use the RA number to identify the return. Once we get the product back in our hands, we use the number to expedite the return process. To receive an RA number simply call our Customer Service Department at 1.800.826.2201 and a representative will issue you an RA number if your return is approved. Please ship your returned product back to us in its original packaging so that it is not damaged in transit to us. It is very important that you write the RA number on the outside of the box legibly and obviously. Packages that don't have an RA number on the outside of the box will be rejected. The RA number is very important. It is how we track the return and any credits related to your order. We will make sure your return is taken care of in a timely manner and your account is properly credited. Our shipping address for returns is:

EmergencyLifeline.com
Attn: Return Product
PO Box 15243
Santa Ana, CA 92735
sales@emergencylifeline.com